Heartwood Letters
Pricing

One price. Everything included.

No setup fee, no contract, no minimum. You pay only for the families you add.

Per family
$39one time, for 13 months

Billed monthly for the families added that month. Pay by ACH or card.

  • Ten personalized letters over 13 months
  • Printing, envelopes and first-class postage
  • Your logo, colors and coordinator's signature
  • English and Spanish editions
  • Holiday and birthday letters, timed automatically
  • Family call requests routed to your portal
  • Compliance contact reports for surveys
  • Signed Business Associate Agreement
Start a free pilot →
For every new hospice

Your first ten families are free.

See the letters arrive, watch families respond, and decide with real experience. If Heartwood isn't right for you, you owe nothing.

What it replaces

Staff hours on mail merges and envelopes, volunteer stuffing days, purchased newsletters, and postage, for every family, every month.

Pricing questions

When are we billed?

On the first of each month, for the families you added the month before. Your first ten families are never billed.

What if a family moves or asks to stop?

Address changes are free, and families can update their own address from any letter. If a family stops the letters, there's no refund for that family, since the series is priced as a whole, but you're never charged twice.

Is there a contract?

No. Use Heartwood month to month. Families already enrolled keep receiving their full series even if you stop adding new ones.

Do you offer volume pricing?

For hospices serving more than 600 families a year, write to us at hello@heartwoodletters.com.

What if postage goes up?

Your price is locked for families you've already enrolled. If postage rises significantly, we'll give you at least 60 days' notice before any change for new families.

Start with ten families, free

See what families feel
when someone remembers.

Add your first ten families at no cost. If it isn't right for your hospice, you've lost nothing.